At Rivaaz Bag House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.
Website: www.therivaazbaghouse.com
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Full name
- Billing and shipping address
- Phone number
- Email address
- Account login information
- Order and purchase details
- Payment and transaction-related information
- Information you provide when contacting us
- Technical information such as IP address, browser type and device information
We only collect information that is reasonably required to provide our products and services.
2. How We Use Your Information
We may use the information collected to:
- Process and deliver your orders
- Confirm and communicate order details
- Process payments
- Provide customer support
- Handle returns, cancellations and refunds
- Manage your customer account
- Improve our website, products and services
- Send important updates related to your orders
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
We may also use your contact information to send promotional or marketing communications where permitted by applicable law. You may request to stop receiving such communications.
3. Payment Information
Payments made through our website may be processed by third-party payment gateway providers.
Your payment details may be securely transmitted directly to the relevant payment service provider for processing.
Rivaaz Bag House does not intentionally store complete credit/debit card numbers, CVV numbers or banking passwords on its own servers.
Payment providers may process your information according to their own privacy policies and security practices.
4. Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand how visitors use our website
- Improve website performance
- Provide relevant website functionality
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. Order and Delivery Information
When you place an order, we may share necessary information such as your name, phone number and delivery address with our delivery/courier partners so that your order can be delivered successfully.
We only share information that is reasonably necessary for fulfilling the order.
6. Third-Party Services
We may use trusted third-party service providers for services such as:
- Payment processing
- Shipping and delivery
- Website hosting
- Website analytics
- Customer communication
- Website security
These service providers may have access to information necessary to perform their services and are expected to handle such information appropriately.
7. How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or loss.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for purposes such as:
- Completing orders
- Providing customer support
- Maintaining business and transaction records
- Resolving disputes
- Meeting legal, tax, accounting or regulatory requirements
When information is no longer required, it may be securely deleted or anonymized where appropriate.
9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw consent where applicable
- Opt out of promotional communications
To make a privacy-related request, please contact us using the details provided below.
10. Children’s Privacy
Our website is not intended for children to make purchases independently.
We do not knowingly collect personal information from children for purposes that are not permitted by applicable law.
11. External Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of external websites. We recommend reviewing the privacy policy of any third-party website you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.
Any updated version will be published on this page along with the revised Last Updated date.
13. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:
Rivaaz Bag House
SCF 45, Phase 7, 1st Floor, SAS Nagar, 160059
Phone: +91 99884-46081 / +91 99884-40481
Email: therivaazbaghouse@gmail.com
