At Rivaaz Bag House, we want you to have a smooth and satisfactory shopping experience. Please read our cancellation and refund policy carefully.
Order Cancellation
You may request cancellation of your order before it has been dispatched. Once the order has been shipped, cancellation may not be possible.
To request a cancellation, please contact us as soon as possible with your order details.
Refunds
If your cancellation request is approved, the eligible refund will be processed to the original payment method used for the purchase.
The refund may take [5–7 business days] to reflect in your account, depending on your bank or payment service provider.
Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within [48 hours] of delivery. You may be required to provide photographs or videos of the product for verification.
After verification and approval, we may offer a replacement or refund, depending on the situation.
Return Conditions
Products eligible for return must be unused, undamaged, and in their original packaging with all tags and accessories intact.
Products that have been used, washed, damaged, or altered after delivery may not be eligible for return or refund.
Non-Refundable Situations
Refunds may not be provided for products damaged due to improper use, negligence, or normal wear and tear.
Contact Us
For cancellation, return, or refund-related queries, please contact:
Rivaaz Bag House
Phone: 9988446081, 9988440481
Email: therivaazbaghouse@gmail.com
Website: www.therivaazbaghouse.com
